Articles from Omilia

Omilia, a global leader in Conversational AI (CAI), and Connex, a top-tier customer experience transformation provider, are excited to announce a new milestone in their partnership: Connex’s official certification as an Omilia Certified Implementation Partner (CIP). This achievement formalizes more than five years of close collaboration, during which the two companies have delivered over 15 successful projects and built a team of 20+ Omilia-certified implementation experts.

Omilia, a global leader in Conversational AI (CAI), and SpinSci Technologies, a pioneer in cloud-based patient engagement, today announced a strategic partnership to transform patient access and communications. Together, they are launching one of the first unified solutions that seamlessly combines enterprise-grade Conversational AI with deep native EHR integration – delivering intelligent, human-like self-service across phone, web, and mobile channels, available 24/7.

Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading provider of IT services and solutions in the UK. Bell will resell and implement Omilia’s leading Generative-AI powered platform for customer service, enabling enterprises across all industries to deliver a new normal for contact center service and drive operational efficiencies.

Omilia, a leader in Conversational AI solutions, today launched Omilia Workforce AI™, available immediately. A groundbreaking Gen AI-powered call quality management solution, Omilia Workforce AI automates the analysis of live and recorded customer calls across voice, chat, and digital channels.

Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), today announced its recognition in the 2024 Gartner Peer Insights "Voice of the Customer" report for Enterprise Conversational AI Platforms. We feel the report recognizes Omilia for its outstanding performance in customer satisfaction, reinforcing the company’s commitment to delivering real business outcomes and value at scale through cutting-edge AI technology.

Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), today announced the launch of Pathfinder, a tool that significantly reduces CAI application design and development time to accelerate and improve customer deployments. Part of the Omilia Cloud Platform, Pathfinder ingests, processes and analyzes raw, unstructured data from files such as PDF, TXT, CSV, and HTML. It then identifies and categorizes customer intents and uncovers automation opportunities that your CAI application may be missing.

Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), announced today the launch of Agent Assist, a groundbreaking product that revolutionizes customer service and support. Agent Assist empowers call center agents with personalized coaching and contextually relevant real-time assistance, ensuring they can fulfill customer requests quickly and seamlessly, ultimately enhancing customer satisfaction.