Articles from LinkLive

LinkLive, the secure, Agentic AI-powered Contact Center as a Service (CCaaS) platform for regulated industries, today announced accelerating adoption of its Journey Orchestration Engine powered by Agentic AI. LinkLive enables over 1,100 financial institutions, healthcare organizations, and social assistance organizations to automate, personalize, and streamline complex customer interactions from the first touchpoint to full resolution, all within a secure, compliant environment.

LinkLive, a leading AI-enabled contact center platform trusted by more than 1,000 organizations across regulated industries, today announced the appointment of Julie Dang as Chief Revenue Officer (CRO), further accelerating the company’s go-to-market momentum following a record year of growth. This strategic hire follows LinkLive’s recent leadership expansion and underscores the company’s commitment to delivering trusted, secure communications for regulated industries.

LinkLive, a leading AI-enabled contact center platform trusted by more than 1,000 organizations across regulated industries, today announced strategic leadership updates following a record-breaking year of growth and innovation. The company welcomes Andy Bird as Chief Product and Technology Officer (CPTO), Lee Constantino as Chief Financial Officer (CFO), and appoints Mark Pietras as Chief Architect and Pat Reetz as Chief Growth Officer (CGO) - further reinforcing LinkLive’s mission to transform conversations with trust and drive successful customer interactions.

LinkLive, the leading communications and contact center platform for highly regulated industries, announced its achievement of the HITRUST r2 certification.

CSI, a leading provider of end-to-end financial software and technology, and LinkLive, a leading all-in-one, AI-enabled communications platform delivering cloud-based Contact Center as a Service (CCaaS), DCS, and Enterprise Communications, today announced the expansion of their partnership, bringing embedded LinkLive solutions to CSI digital banking customers. The partnership with LinkLive differentiates CSI and enables the company to offer unique, essential digital engagement features such as chat, desktop share, and other digital-first features like appointment scheduling and AI-powered ChatBots for its customers.

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LinkLive, the leading cloud-based Contact Center as a Service (CCaaS) provider, today announced the launch of its refreshed native mobile app, LinkLive Mobile, to enable secure and compliant voice and messaging for enterprises, financial institutions, and healthcare organizations.

LinkLive, a leading cloud-based Contact Center as a Service (CCaaS) provider, has partnered with Kasisto, creators of KAI, the leading digital experience platform for the financial services industry, to embed KAI into the LinkLive platform. This deeper partnership of two best-in-class platforms will accelerate the adoption of both platforms at financial institutions across the U.S. and help these clients to deliver exceptional customer experience through every digital channel.

LinkLive, a leading cloud-based Contact Center as a Service (CCaaS) provider, has partnered with United Way of Pennsylvania to deliver a complete, state-of-the-art customer engagement solution to address community needs across the state using the Pennsylvania 211 network (PA 211). The PA 211 network is a free, confidential, 24/7/365 service that connects Pennsylvanians with health and human services and is available by phone, text, live chat or self-service on its public website.

This week at the 2022 NCR Innovation Conference, LinkLive, a customer engagement platform (CEP) provider for security-focused and regulated U.S. industries, and Kasisto, creator of KAI, a digital experience platform for the financial services industry, announced a new integration which empowers financial institutions to provide personalized customer engagements across channels, devices and financial products.

Revation Systems, a customer engagement platform provider for the most regulated U.S. industries such as healthcare and banking, has formally changed its name to LinkLive; the name of its purpose-built, secure digital communications platform. With a 20-year track record, the upgraded brand represents the company’s continued journey to deliver trusted, modern customer experiences and engagement leveraging artificial intelligence (“AI”). LinkLive was co-founded by industry veteran CEO Perry Price, and was bootstrapped to profitability before its acquisition by Invictus Growth Partners (“Invictus”) in February of this year. LinkLive is now trusted by over 750 customers across the country.